What is advocacy?

Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice.

Taken from the The Advocacy Charter (2002) , this is the basic statement which sums up what independent advocates do today.

It is the basis of the Advocacy Code of Practice, and all of our staff adhere to this Code.

Care Act Advocacy

Do you need support with a social care process? 

We offer statutory Care Act Advocacy to those who:

  • are going through a social care process e.g. safeguarding, a needs assessment, care and support planning
  • will have substantial difficulty in being involved in the process
  • have no family or friends to help them
More details

DoLS RPR

Is someone in your care home or hospital deprived of their liberty? 

We support people as Relevant Person’s Representative (RPR) to make sure this DoLS is in their best interests and ensure their rights are met.

Referrals come through from supervisory bodies who authorise the deprivation of liberty. If someone is deprived of their liberty in a hospital or care home, then they have a legal right to an RPR.

More details

Independent Mental Capacity Advocate (IMCA)

Has someone been assessed as lacking capacity around a decision to make a long term move or around a serious medical treatment? 

We support people as Independent Mental Capacity Advocates (IMCAs) to help the person understand the process, get their voice heard and be involved in the process as much as possible.

More details

Independent Mental Health Advocacy (IMHA)

Are you detained under the Mental Health Act?
For example on a section 2 or 3 (but not only these)

We support as Independent Mental Health Advocates (IMHAs) to help you understand your rights, your situation such as the reasons for being detained, and support you with knowing your options around appealing, and care and treatment.

More details

NHS complaints Advocacy

Do you have a complaint about a NHS service?  Do you live in Sheffield?

We can provide information on the complaints process, and if necessary, support you to make your complaint.

Our support is free, confidential and independent of the NHS.

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Deaf Advocacy

Are you Deaf and would like someone to help get your views heard? 

We support Deaf people to understand information, get their voices heard and rights upheld within issues predominantly linked to health and social care but also wider.

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Generic Health Advocacy

Do you have health needs or a disability? Do you need help with health or social care? 

With our partners Disability Sheffield, we provide independent advocacy for disabled adults or adults with a health condition living in Sheffield (no diagnosis needed).

If you are having trouble getting the health or social care services that you need, we may be able to help you.

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Generic Learning Disability Advocacy

Do you have a diagnosed learning disability? Do you need help with health or social care? 

With our partners Cloverleaf Advocacy, we provide specialist advocacy for people with a learning disability in Sheffield.

We support people who have a diagnosed learning disability who are using or need to access health or social care services in the city.

More details

Generic Mental Health Advocacy

Do you need help accessing mental health services?

We provide mental health advocacy services for people aged over 16 who live in Sheffield, or have a Sheffield GP.

This support is to help with accessing services (for example, a GP appointment) or using those services (for example, a meeting with a Community Mental Health Team professional).

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Parental Advocacy

Are a parent with a disability or health condition? Are you going through child protection proceedings for your child or children?

We support parents who are going through child protection proceedings to help get their views heard and understand the process.

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Becton CAMHS Generic Mental Health Advocacy

Are you or your child in the care of the Becton Centre?

We can support children and young people to have their views listened to and taken into account by the professionals responsible for their care, ensure their rights are protected and support them to speak up for themselves.

We can also provide advocacy support to the families of young people in the care of the Becton Centre.

More details

Riverdale Mental Health Advocacy

Are you a patient at Riverdale?

We can support people at Riverdale to have their views listened to related to care and treatment, ensure their rights are protected and support them to speak up for themselves.

More details

Self & peer advocacy

We have groups of people who have similar experiences, such as accessing mental health services called Self and Peer Advocacy Groups.

News & campaigns

See some of our latest news, articles and reports here

Advocacy Impact Report 22-23
1 January 2023

Advocacy Impact Report 22-23

Download our report on the work of Sheffield Advocacy Hub, led by Citizens Advice Sheffield with our partners Cloverleaf and Disability Sheffield in 2022-23

Navigating change
29 May 2025

Navigating change

We've partnered with Lamplight, our database provider, to publish a Navigating Change E-Book for charities to learn from our change process over the past year.

Self Advocacy Training
3 June 2025

Self Advocacy Training

As part of the Self and Peer Advocacy groups we are running self advocacy training, delivered by our partners Cloverleaf advocacy. 

Resources

See these links to find helpful resources related to advocacy

FAQs

Click on any question that you can see below and the answer should drop down. If you have other questions, please do get in contact with us!

An advocate is a person who empowers someone who has a health and social care related issue to have their voice heard. Advocates are trained to know about the health and social care systems. They are trained in people's rights, and their focus is to enable you, the individual, to have a voice and a say in their own lives. They might help you research information, look through options, help you communicate with other professionals, and walk through the process with you. They are not there to judge or have their own opinion, but rather to champion your views and rights. You can see more on our "What is advocacy?" page.

Unfortunately, our advocacy service can not support with benefits or PIP applications. Our colleagues in the Advice service may be able to give you some information and/or advice around what to do regarding your benefits. You can call them on 0808 278 7820. If you call our number, we will not be able to help you and will instead signpost you back to the Advice number as it is a separate service to us.

We are an issue based advocacy service. You come to us with a particular issue. We support you with the issue, and when the issue is resolved or there's nothing more we can do, then we close the case. You can come back to us in future if there is a new issue and we'll open a new case.

We work one to one with an individual. We don't work with a whole family. It may be that we work with an individual who gets support from their family (or friends) and want us to talk to them. We will talk to family and friends if asked or if that would be in the person's best interest. Our focus is always on the individual's views and wishes as this is our role.

Most of our advocacy types restrict our advocacy work to adults. However, Independent Mental Capacity Advocates as well as our Generic Mental Health Advocates support people aged 16 and above, Care Act Advocates can support those aged 16 and above to transition from Children's to Adults Social Services, and we can support inpatients of the Becton Centre (Child and Adolescent Mental Health Service) and their families. There is no age limit for IMHA cases so anyone can access advocacy if eligible for an IMHA. If you want to chat through whether we can support someone, please do get in touch.

We are a confidential service. We store your personal information in a secure and private place that only our Advocacy Hub team have access to. When we are instructed by you, we follow what you want regarding your data. We will only share your personal details if you give consent, unless you or someone else is in danger. If we have to share information for safety reasons, we will only share what is necessary. When you can't instruct us (don't have capacity/ understanding of the issue we're helping you with), we will only share the information necessary with the people who need it so we can support you with your issue. For example, if we're supporting with a deprivation of liberty, we would share information about you with the team in the council (DoLS team) who are responsible for keeping you safe. Please do tell us if there is a particular person that you don't want information shared with so that we are aware of any risks to your safety/ information.

No, our advocacy service is a free service. You don't pay us anything. We get our funding from various places including the council and health services, but we are independent from these services. We work separately to them.

Advocates support you to make your own decisions as much as possible. They will give you information, support you to think of pros and cons of a decision, and to look into options. An advocate does not make decisions for the people they support. They encourage independence, self advocacy and empower the people they work with.

In some situations, you may have a statutory (legal) right to advocacy support. We also have some funding so we can help people even though they don't have a legal right to advocacy (generic advocacy). This all depends on the situation you're in, and what type of advocacy you qualify for. You can look at our "What we do" page for more information on the types of advocacy, or give us a call to chat through your situation.

Contact us

You can contact us to ask a question about our service, about advocacy, to get information or to put in a referral.

Make a referral

Referrals

If you need an advocate for yourself, friends or family

Email us

Email us

We will aim to respond within 3 working days. You can also request a call back.

Speak to us

Call us

You can speak to us to put in a referral or ask a question

Access points

Access points

At the moment, we can only only accept referrals by phone or email. We are developing access points which we hope will increase access to our services. This space will be updated when they are available.