Victoria

“I regularly support people as their independent advocate during the NHS complaint process. Everyone has the right to make a complaint about any aspect of NHS care, treatment or service and is entitled to an advocate to support them through the process if they wish. Advocates empower people with accessible information and guidance throughout the complaint process so that they can take as much control of their complaint as possible and have their voice heard. I am passionate about supporting people to realise how strong and powerful their voice can be and increase their confidence in speaking out about their concerns.”